It can always happen that something does not go quite as planned. We recommend that you first report complaints to us by emailing [email protected].
From February 15, 2016, it is possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr.
If your complaint is not yet being dealt with elsewhere, you are free to deposit your complaint via the European Union platform